Login with your email address by clicking on ‘My Account’ tab in the navigation bar or 'Login or Register' link on top right side of the screen, enter your email address and account password located in the ‘SIGN IN’ box and click ‘Sign In’. Click on ‘YOUR ACCOUNT DETAILS’ to modify your personal information.
How do I register on BalloonStore.ae?
Click on the ‘My account’ tab in the top tools bar and enter your contact information.
How can I modify my personal information?
How can I reset my password?
I forgot my password. How can I login again?
Is it necessary to have an account to shop on BalloonStore.ae?
You can shop on BalloonStore.ae by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own Flipkart account, you can enjoy a personalized shopping experience, including recommendations and quicker checkout.
Is online payment by credit card secure?
Yes absolutely. We use the best payment gateway for credit card payments, it is PCI Level 1 certified - the highest level certification possible.
Which countries does BalloonStore.ae ship to?
Currently, we only deliver our products through out UAE.
Can I cancel my order on BalloonStore.ae?
If the order has already left our warehouse, then cancellation of an order is not possible. A cancellation fee of 5% applies to all cancelled orders.
Can I get a discount if I order in large quantities?
Our prices are published and fixed on our ecommerce site. For custom large orders please contact BalloonStore.ae on 00971 4 3432232 or 00971 50 7256231 for price information.
How do I track my order online?
Click on ‘VIEW ORDER STATUS’ and enter your order number or You can alternatively call our customer support service on 00971 4 3432232 or 00971 50 7256231,and our customer care representatives will be happy to assist you.
How do I send an inquiry to BalloonStore.ae?
You can click on the ‘Contact Us’ link shown in the bottom navigation bar, And enter your name, email address, and phone number and write in the message box what your inquiry is about and we will get right back to you.
Can I see your products somewhere? Do you have a showroom?
Our products are displayed only through our ecommerce site. For custom orders you can visit our office at Safestway Supermarket Building, Sheikh Zayed Road, Between Dubai Mall metro and Business. You will need to schedule an appointment before you decide to visit us.
How are your balloon decorations and designs made?
All our balloon decorations, balloon bouquets, and balloon artworks are handcrafted and constructed by professionally trained balloon artists ensuring that every one of our designs is unique. Our balloon bouquets consist of high quality foil and latex balloons that are made by Qualatex and Anagram. All Qualatex latex balloons are helium-weight quality and are manufactured in the USA or Canada from biodegradable, pure, natural latex. Qualatex brand balloons, manufactured by Pioneer Balloon Company, are recognized worldwide as The Very Best Balloons.
How will my order be delivered?
Your order will be sent and hand-delivered through BalloonStore.ae’. You can have your order delivered on the date of your choice six (6) days a week.
What time will my gift be delivered?
You can mention the delivery time while you placing the order in the comment column .
When do I have to order for same day delivery?
In order for you to receive the order on the same day, you will have to order no later than 6 pm.
How do I know that my order will be delivered on time?
BalloonStore.ae will send you a confirmation email as soon as your order has been sent with an actual picture of the product you ordered. Additionally, our local dispatcher will contact you to ensure someone is available to receive the order.
Do you offer weekend deliveries?
Yes, we deliver 7 days a week from 10 am to 10 pm and also on public holidays.
Do you accept orders from anywhere in the UAE?
Yes, We deliver through out UAE.
What are the delivery charges?
Delivery charge varies with each Emirates.
- Dubai AED 50.00
- Sharjah AED 75.00
- Ajman AED 100.00
- Abudhabi AED 250.00
- Alain AED 250.00
- Fujairah AED 250.00
- Khorfakkan AED 250.00
- Ras Al Kaimah AED 250.00
Are there any hidden costs?
No. There are zero hidden charges when you make a purchase on BalloonStore.ae. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay. Delivery charges are not hidden charges and are charged depending on the Buyer's shipping location.
Can BalloonStore.ae deliver to a business address, for example hotels, offices, restaurants, etc.?
We can deliver your order anywhere within UAE. Please make sure to provide your instructions,in our special instructions box, building or facility access information (need to reach you through building interphone, building or facility security phone number) along with your apartment number if applicable. Please check our delivery policy on our main page.
For business addresses, we will usually leave your order at reception, so make sure that you clearly specify the person's name and if applicable the department that they work for - this will ensure that the gift gets to them as quickly as possible.
Can I send a get-well or new baby gift to a patient in a hospital?
Yes, you can send gifts to hospitals within UAE. Gifts are usually delivered to the specified patient’s room, so make sure you specify the person's name, room number andthe ward or department they are staying into ensure that your gift gets to them as quickly as possible.
How long will my balloons float?
It depends on the size of the balloon and the environment in which they are kept. Generally, balloon decorations and bouquets kept indoor will last longer than those kept outside. Normal Latex Helium Balloons will float for 10-12 Hours.Ultra Hifloat latex balloons will float for about 24 Hours.Foil Balloons float anywhere between 5-10 days depending on their size. Generally larger balloons float longer than smaller balloons. If you would like to get an idea of how long your chosen balloon bouquet will float for, then kindly contact us on 00971 4 3432232 or 00971 50 7256231 and we will be more than happy to assist any concerns you may have regarding float times.
If I need to make a large order of balloon decorations, how long in advance do I need to order?
For custom and large orders, please call us on 00971 4 3432232 or 00971 50 7256231,and our customer support specialist will estimate how long it would take to get your order complete. Generally, it would be advisable to inform us at least 3 days in advance for large orders.
Do you also offer same-day delivery on party supplies?
Your order will be sent and hand-delivered through BalloonStore.ae'. You can have your order delivered on the date of your choice seven (7) days a week. Safestway Supermarket Building, Sheikh Zayed Road, Between Dubai Mall metro and Business Bay Metro station. You will need to schedule an appointment before you decide to visit us.
Do you provide same day delivery and how quickly do you deliver?
Deliveries are made 7 days a week.
We deliver our orders on the same day or on a date and time of your choosing. The fastest we can deliver an order is 2 hours as all of our balloon products are made once the order is received.